Your best sales assistant, working every hour you don't.
Purbeck AI builds branded chat & text agents for online stores — answering questions, recommending products and recovering carts around the clock, so you stop losing sales after hours.
One agent that sells, supports and brings customers back.
Trained on your catalogue, policies and tone of voice — then put to work across your website and messaging channels.
Sell
- ✓ Guided selling & product recommendations
- ✓ Abandoned-cart recovery
- ✓ Upsell & cross-sell at the right moment
- ✓ Checkout assistance to reduce drop-off
Support
- ✓ Instant product Q&A from your own data
- ✓ "Where's my order?" answered automatically
- ✓ Sizing, stock, delivery & returns
- ✓ Seamless handoff to a human when needed
Retain
- ✓ SMS & WhatsApp order updates
- ✓ Back-in-stock & replenishment nudges
- ✓ Two-way conversations, not no-reply blasts
- ✓ Lead capture straight to your CRM
Live in weeks, not months.
No one-size-fits-all shortcuts. We build around your store, then keep optimising once it's live.
Discovery
We learn your products, policies, tone of voice and goals — and pinpoint where an agent will move the needle first.
Week 1Build & train
Your agent is trained on your data, connected to your store and configured for your channels.
Week 2Review, launch & optimise
You approve behaviour and responses, we go live — then track performance and fine-tune continuously.
Week 3 →Built for online stores of every kind.
How much are after-hours sales costing you?
Move the sliders to estimate the extra revenue an always-on agent could recover from traffic you already have.
Your store, your numbers.
A conservative, illustrative estimate — adjust the uplift to match your own expectations.
What clients say.
We run a growing eCommerce brand, and Purbeck's automation handles everything from order queries to returns and inventory alerts. It's freed up our team completely.
Lead follow-ups used to slip through the cracks. Now Purbeck's AI agents automate the flow — no leads lost, and conversion rates are up 22%.
We used to spend hours managing repetitive messages. With Purbeck's chatbot, our response time dropped by 80%, and customers are genuinely happier.
Simple plans that scale with your store.
Monthly pricing. No long-term lock-in. Start small and scale when you're ready.
Starter
- ✓ ~300 conversations / month
- ✓ Website chat agent
- ✓ Product Q&A, FAQs & lead capture
- ✓ Basic product recommendations
- ✓ Quarterly knowledge refresh
- ✓ Email support (48h) + monthly report
Growth
- ✓ ~1,200 conversations / month
- ✓ Website + SMS, WhatsApp, Messenger & Instagram
- ✓ Cart-abandonment recovery
- ✓ Proactive recs, checkout assist & CRM sync
- ✓ Live human handoff
- ✓ Monthly knowledge refresh + tuning
- ✓ Priority support (24h) + monthly review
Scale
- ✓ ~3,500 conversations / month
- ✓ Full omnichannel + optional voice
- ✓ Premium AI model
- ✓ Upsell / cross-sell & branching flows
- ✓ A/B script testing + custom integrations
- ✓ Real-time inventory & pricing sync
- ✓ Dedicated contact + same-day SLA
Higher volumes or bespoke requirements? Overage from £0.28/conversation. Ask about a custom plan →
Questions, answered.
How long does it take to go live?+
What does the agent learn from?+
What's the difference between the chat and text agents?+
Will it sound like a robot?+
Does it integrate with Shopify and my existing tools?+
What happens if I go over my conversation allowance?+
Am I tied into a long contract?+
How do I get started?+
A note from Nigel
I started Purbeck AI because I kept seeing the same thing: online stores investing heavily in getting visitors to their site, then losing them at the last hurdle — an unanswered question at 9pm, a basket abandoned over a delivery query nobody was awake to answer.
We build sales agents that fix that. No hype, no overselling — we scope honestly, tell you what an agent can and can't do for your store, and only take on work where we're confident it'll pay for itself. If that sounds like the kind of partner you want, book a demo and let's talk.
See your own agent in action.
Book a free, no-obligation demo and we'll show you exactly how a Purbeck AI agent would handle your customers — then recommend the right plan for your store.
AI sales agents for e-commerce — chat and text, around the clock. Built for UK brands. Real outcomes. No hype.